Contact Us
OFFICIAL COMPANY INFORMATION
Hainan Puyun Technology Co., Ltd.
Operating entity behind the Hugspirey children‑focused toy store.
How Can We Help?
Have a question about our kids toys, order, delivery, return, refund, payment, or privacy request? Our customer support team is here to help.
CUSTOMER SUPPORT
service@hugspirey.comEmail is the best way to reach our support team for toy‑product and store‑order related questions.
For Existing Orders
Please include your order number and the email address used at checkout when contacting us. This helps us locate your order and respond more efficiently.
Damaged, Defective, or Incorrect Toy Items
If there is a problem with your children’s toy order, please include a brief description of the issue along with clear photos or videos of the toy, packaging, and shipping label when applicable.
Returns
Please contact us before returning any toy item. Our team will review your request and provide the correct return instructions and return address for your order.
Response Time
We aim to respond to customer inquiries within 1‑2 business days. Requests involving carriers, payment providers, refunds, or privacy matters may require additional review.