Refund policy

At Hugspirey, we strive to deliver happy, worry‑free shopping experiences for every family. This policy outlines our official procedures for returns, damage claims, and refund requests for all our Hugspirey children’s toys.

Return Window

Customers may submit a valid return request within 30 calendar days after receiving their package. To be eligible for return, all kids’ toy items must be brand new, unused, unaltered, and kept in original factory packaging, along with valid purchase proof. Any returns sent without official prior authorization will not be processed or accepted.

Non-Returnable Items

For child safety, hygiene protection, and product quality reasons, certain products are non‑returnable. This includes personalized custom toys, final‑sale clearance items, and gift cards. These items cannot be returned or exchanged unless they arrive damaged, defective, or local consumer laws explicitly require otherwise.

Damaged, Incorrect, or Missing Items

Please carefully check your children’s toy order immediately upon delivery. If you receive broken, defective, faulty, or incorrect toys, or if any items are missing from your package, kindly contact us promptly. Please provide your order number and clear photos of the toys, original packaging, and shipping label. Our team will review your case quickly and offer a suitable solution, including replacement, full or partial refund, or other appropriate support.

Return Shipping

Customers are responsible for all return shipping fees, except in cases of defective products, incorrect item delivery, or legal mandatory requirements. Original delivery fees are non‑refundable. We highly suggest using a trackable shipping method, as returned packages remain under customer responsibility until successfully delivered and received by Hugspirey.

Refunds

Once our warehouse receives and thoroughly inspects your returned children’s toys, approved refunds will be processed to your original payment method. Please allow additional processing time for your bank or payment platform to post the funds to your account. Where legally permitted, we may deduct compensation for any product damage or value loss caused by unnecessary handling beyond standard product inspection.

How to Get Help

If you need support with returns, refunds, or product issues, please email us at service@hugspirey.com with your order number, detailed request reason, and related picture evidence.

Please note: This return policy does not override or restrict your statutory consumer rights protected by local applicable laws.