Contact information

OFFICIAL COMPANY INFORMATION

Hainan Puyun Technology Co., Ltd. Operator of the Hugspirey children’s toy online store.

GET IN TOUCH

Have enquiries regarding our kids toys, orders, delivery, returns, refunds, payments or privacy‑related matters? Our support team is ready to assist you.

Customer Support service@hugspirey.com

Email is our primary support channel for all product and order‑related questions.

When you write to us, please prepare:

For existing orders: your order number and checkout email address, to speed up reply processing

For damaged / wrong / missing toy goods: add a short problem description together with photos or videos of the toy, packaging and shipping label

For return requests: do not send goods back without prior contact. We will send you official return guidance and the correct receiving address.

Response Time

We generally reply within 1‑2 business days. Cases involving logistics carriers, payment issues, refunds or privacy applications may need extra processing time.

BUSINESS INFORMATION

Company: Hainan Puyun Technology Co., Ltd.

Email: service@hugspirey.com